Our Commitment
At MEDGULF UAE, protecting your personal and health information is a core part of our responsibility as your insurance partner.
We comply with all applicable data protection regulations in the United Arab Emirates — including the UAE Personal Data Protection Law (PDPL), Central Bank of the UAE Information Security Regulations, and ADHIC v2 Data Privacy & Protection standards.
Your trust matters to us. We ensure that your personal data is collected, stored, and processed lawfully, fairly, and securely.
How We Use Your Information
We collect and process personal information to:
- Provide health and medical insurance coverage;
- Evaluate and underwrite applications;
- Manage policy administration, renewals, and claims;
- Comply with UAE regulatory requirements;
- Improve our services and digital platforms.
All processing activities are documented and reviewed regularly by our Data Protection Officer (DPO).
Your Rights Under UAE Law
Under the UAE PDPL, you have the right to:
- Access and obtain a copy of your personal data;
- Request correction or deletion of inaccurate data;
- Restrict or object to processing in certain cases;
- Withdraw your consent for optional data uses;
- File a complaint with the UAE Data Office if you believe your rights have been violated.
To exercise your rights, please contact our Data Protection Officer using the details below.
How We Protect Your Information
We implement industry-standard security measures including:
- Data encryption in transit and at rest
- Multi-factor authentication and role-based access control
- Regular system audits and vulnerability testing
- Privacy-by-design principles in all digital platforms
We also maintain a documented Data Breach Response Plan and notify regulators and affected individuals promptly when required.
Contact Our Data Protection Officer
Data Protection Officer – MEDGULF UAE
Email: dpo@medgulf.ae
Operating Hours: Monday–Friday, 8:30 AM – 4:30 PM
Policy Updates
This Privacy Notice may be updated periodically to reflect changes in law or internal practices.
The latest version will always be available on this page, with the effective date clearly stated.